Ecommerce UX

Service

How does your UX performance compare?
What are the top 40 UX improvements for your ecommerce store?

Based on insights from Baymard Institute’s over 130,000-hours of UX research, our team will perform a comprehensive audit of your ecommerce site, examining over 300 checkpoints specific to your industry.

This audit enabled your business to benchmark your site’s UX performance against market leaders and user expectations.

The UX audit will also provide 40 prioritised, research-based UX improvement suggestions for your site.

UX Audit Focus

UX Audit Process

  1. Step 1

    UX review and analysis

    We analyse your website using a 300+ checklist based on your specific industry from Baymard Institutes 130,000 hour research.

  2. Step 2

    UX report and priority suggestions 

    We provide you with an easy to understand document outlying the most important issues to fix first for each section and page of your ecommerce site.

  3. Step 3

    Video call

    We can provide feedback on your designers UI and UX mockups before the site is developed to help you save on development costs.

  4. Step 4

    Follow up calls

    We can do up to 6 calls with your UX designers to advise them on the designers they're making. 

Who Are Audits For?

Our UX Audits are most commonly use by:
  • Sites aiming to benchmark their UX capabilities against major competitors and cutting-edge platforms in order to allocate resources wisely for further UX enhancements.
  • Sites seeking inspiration and confirmation of their redesigned interface. For instance, it can be more cost-effective to audit prototype designs before dedicating resources to final production coding than having to re-code.
  • Well-optimized sites that require external and impartial expertise to discern and implement the final enhancements and adjustments.
  • Sites that would like to track their UX performance year-over-year, to measure and document UX progress towards stakeholders and over time.

Return on Investment

Even a small improvement in conversion rate can have a noticeable impact on the return on investment. For example if the conversion rate increases from 2.5% to 2.8% for a business with annual revenue of a business with a turnover of $2,000,000 it would result in approximately $80,000 in extra sales every year.

How Will the UX Audit Be Delivered?
What Will It Cost?

An annual full-site desktop and mobile UX audit across all 7 audit focus areas costs €970 (EUR) per year.
An annual ‘Full-Site UX audit’ includes:
  • A comprehensive UX evaluation and assessment of your website's desktop and mobile versions, covering homepage, category navigation, search experience, product listings, product details pages, checkout process, and 'My Account' will be conducted by Site Lift.
  • 7 comprehensive UX performance scorecards covering more than 500 review parameters, and a comparison with 214 top-earning e-commerce sites from the US, Europe, and around the world
  • A priority audit report with 40 crucial recommendations for enhancements. Each suggestion includes a clear explanation of the recognized usability issue, the proposed alteration, and exemplary implementations from leading sites.
  • We will arrange a 2-hour video conference to go over the audit outcomes with you and your team.
  • You'll also receive follow-up calls with your assigned UX auditor, beneficial for any additional inquiries or feedback on your redesigns or prototype modifications.

Talk to UX auditor Simon about your goals and discuss Site Lift's UX  methodology.

SCHEDULE A CALL
Price
€799
Per audit
  • Refund Policy: If we are unable to provide 40 improvement suggestions, we will still complete the audit. It is up to you whether you would like a refund or not.
  • Lead time: On average, a full site audit takes approximately 17-25 work days. The duration may vary depending on factors such as the time of year, project scope, and auditor availability.
  • Confidentiality: All client-specific audits and UX scorecards are treated as highly confidential. They will not be included in public benchmark databases or shared with any third parties.
  • Unbiased Analysis: Our UX audit will always be an unbiased analysis of your site, free from any indirect “sales pitch” for other services.