Support requests :

For any requests or bug issues shoot an email over to our support desk support@sitelift.co
This will create a support ticket so we can keep track of getting that completed for you.

One request per email :

For the best service possible, send one separate email per support request. For example if you want to change the website logo and upload a blog post, then make two separate emails. This helps us to track each request and make sure nothing falls through the cracks. 

Include all revelant information for that ticket :

Please include all information we might need to carry out your support request in the email. For example if you need we will need admin access to your hosting then send use the credentials so we can login. If you want us to put a product on sale but that sale must end on the last Friday of the month, let us know so we can be sure to make that happen. The more information you give us the faster and better we will be able to support you.

Work hours :

We tend to start work a little early and knock off early so we can get home to our families and enjoy the sunlight. Our work hours are 08:00 – 16:00 UTC

Response Time :

We endeavour to get your ticket resolved asap. We will typically respond to your ticket in less than 24 hours. Sometimes much quicker. 

Emergencies :

If your email has gone down or your website has gone down let us know and we’ll do our best to help you get it back up right away. However if it’s an emergency situation the best first port of call will be your website host or your email provider. They can typically help you with these issues just as fast if not faster than we can as we don’t provide hosting or email services.